Refund Policy

The cover and two illustrated pages are free, so you can check how your child looks before buying. If you don’t like the preview, try different photos at no cost, or simply don’t buy.

• You can’t download your book: you paid but never received working download links, or we can’t finish the book.
• The book has a fault we can’t fix: for example a missing or broken page, the wrong name in the story, a damaged file, or a page where your child is clearly not drawn from your photos. Write to us: if we can fix it, we send you the corrected book; if we can’t, we refund.

Write to hello@starlitkid.com within 14 days of buying, with your book link or the email you used and a line about what’s wrong. If you’re due a refund, we refund the full price within 7 days, to the card or wallet you paid with.

Payments are processed by Paddle, our merchant of record, so the refund comes from Paddle and appears on your statement the same way the payment did. You can also reach Paddle through the link in your receipt.

Because each book is personalized and sent as a digital download, we don’t refund a book you received as previewed and works as described, for example if you changed your mind after downloading it, or prefer a different story. Choose carefully using the free preview.

This doesn’t affect any rights you have under the consumer law of the country you live in.

See also our terms of service and privacy policy.